Sina Weibo User Laobaodecaiyuan: Zhang Mao, the minister of State Administration for Industry & Commerce, said there is only one service provider of water, electricity, gas and heat in China, so problems may occur in terms of service quality and consumer rights.

Therefore, the government should set tougher evaluation mechanisms, such as setting up a reward fund for public service. Reward and punishment can be based on citizens’ appraisals, in order to promote service quality.